Leadership
Put Down Your Smartphone: A Customer-Focused Culture Begins in the Executive Suite
Business leaders marvel at the distinctive, customer-focused cultures associated with legendary firms like Southwest Airlines, Apple and Disney. As executives of these companies readily acknowledge, ...
Carrier Management’s Leadership, Director Education Course Directory Available
Whether they're interested in sharpening their own leadership skills or building the next generation of leaders, property/casualty insurance company executives and directors have limited time to seek ...
6 Crisis Leadership Tips From Rudy Giuliani, ‘America’s Mayor’
No one anticipated the nature and scale of the attacks on the World Trade Center on Sept. 11, 2001, but the immediate response nonetheless drew upon months and years of careful planning and ...
Moving Past ‘Boring’: How P/C Carriers Can Foster a Silicon Valley-Inspired Culture
Experienced leaders will tell you that their most important asset is their people. "Good to Great" author Jim Collins said, "Great vision without great people is irrelevant." The question then ...
Hamilton Insurance Group Chooses Munich Re’s Albo as New CEO
Hamilton Insurance Group has chosen a Munich Re executive as its next chief executive officer. Pina Albo will become CEO of the Bermuda-based insurer and reinsurer on Feb. 1, 2018, replacing Interim ...
Beacon Mutual’s New CEO Spero: ‘We’re Within an Hour of Every Policyholder’
The board of directors of Beacon Mutual Insurance Co. has elected Brian Spero as president and CEO of the company, effective in July. The Warwick, R.I.-based workers compensation carrier's board ...
Corporate Social Responsibility Can Get a CEO Fired: Research
CEOs are increasingly encouraged and even pressured to invest in reducing a company's carbon foot print, make the firm more diverse and focus on product safety. But researchers from the University of ...
Empathy Can Help Employees Feel Better About Their Jobs and Selves
A company stands to benefit if its employees form connections with others built on empathy, according to a new Harvard Business Review article, which argues that employees who show they care about ...