If you were to ask the chief executive officer of QBE North America what success looks like, he might pull out some text messages with images of employees celebrating a recent change at the company. The electronic high-fives for Russell Johnston came when he delivered on a promise to look into the possibility of eliminating an annoying and time-consuming task that one employee suggested might be unnecessary: filling out expense reports....
Member Only Content
To continue reading, purchase this article or become a member.
*Already have an account? Click here to login