Insuring Emerging Risks in Era of Rapid Technological Change
The casualty insurance industry is currently facing an almost unprecedented number of large litigations that could drive insured losses into the tens of billions of ...
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AIG: Turning One Human Underwriter Into Five, ‘Turbocharging’ E&S
Some property/casualty insurers talk about experimenting with artificial intelligence to automate call center responses and back-office operations. But that's not the road to turbocharging growth ...
Keeping Humanity Alive in Tech-Forward Insurance Teams
As insurance leaders gain a better handle on the challenges of embracing technology, another challenge is emerging: making sure technology doesn't replace humanity in team building. "The biggest ...
No Escape From Tariffs — Not Even for D&O Liability Insurers
While property/casualty insurance executives are largely focused on the impacts of tariffs on short-tail lines like personal auto and property, investment market jitters ...
Beyond Automation: How GenAI Informs Next Best Action in P/C Insurance Claims and Underwriting
The insurance industry is increasingly adopting AI to streamline operations, automate tasks and improve customer experiences. But while AI automation, in particular, has ...
Navigating DEI Legally: Emphasizing Equity Without Legal Pitfalls
The debate over what constitutes "illegal DEI" has intensified following U.S. President Donald Trump's recent executive orders. The orders instruct federal agencies to identify organizations engaging ...
Today’s Commercial Property Market in ‘Better Place’: Brokers
Commercial property insurance rates continue to fall for most accounts after most property insurers saw profitable books in 2024. That's good news for insureds, commercial property brokers say, as ...
Is State Farm General Too Big to Fail? Calif. Rate Hearing Concludes
"Too big to fail"—a phrase associated with interconnected publicly traded financial services companies in the wake of the 2008 financial crisis—was revived in a new context last week. During a ...
The Future of the Insurance Customer Experience Is Unity, Personalization
In a competitive insurance landscape, delivering the best customer experience goes beyond simply processing claims. It means creating efficiency for everyone in the value ...
The Workplace Is Changing; So Are the Risks for Employment Discrimination Claims
As technology and social changes transform the workplace, employers and their insurers face a growing risk of employment discrimination claims and lawsuits.