A Lean Lens on Legal Bill Review: Keeping the Insured at the Center
For over a decade, I helped build the legal e-billing and review industry. I sat across the table from vice presidents of claims at major carriers, making the case that ...
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Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality
One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it.
Navigating Seasonal Spikes in Insurance: Lessons From the 2025 LA Wildfires
The insurance industry has always operated in cycles. Natural disasters, seasonal weather patterns and unexpected catastrophic events create predictable surges and lulls ...
Six Forces That Will Reshape Insurance in 2026
The insurance industry is entering one of its most promising periods as market conditions shift.
As carriers continue to invest in modern ...
Negotiation by Design: Why Writing Beats Talking
In the modern litigation environment, negotiation is no longer a soft skill. It is the dominant process by which 99% of litigated claims resolve. This reinforces the ...
Emerging Risks to Watch: Space Weather, Quantum Sensors, and Digital Addiction
Insurance is a data-driven industry. And access to reliable data can make the difference between understanding a risk or being caught off guard, between an opportune advantage or a missed ...
Five AI Trends Reshaping Insurance in 2026
Insurers are famously slow to sign on to emerging trends and technology. This cultural tendency to take the long view is often helpful, as actuarial science plays out ...
Why ‘Good Enough’ Is Killing Insurance: The Hidden Cost of Satisficing
Organizations routinely acknowledge crises, commission studies, launch initiatives — and change almost nothing. This pattern has a name.
Slideshow: Carrier Management’s 2025 Top Editor’s Picks (Unlocked)
Happy New Year! We are unlocking 10 feature articles that we were proud to publish in 2025—my Editor's Picks for 2025. (Free access links to our reader picks—the 10 most-read feature articles of ...