Why Claims AI Build vs. Buy Decisions So Often Miss the Mark
Claims leaders are under constant pressure to "do something with AI." Boards want road maps. Competitors announce pilots. Adjusters are overloaded and looking for relief ...
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Viewpoint: How P/C Carriers Can Win the Next Decade With Tech + Talent
When I reflect on the state of the property/casualty business today, two forces are reshaping the industry faster than any cycle I've seen in my career. Increasingly complex risks are driving demand ...
From Skill to System: The Next Chapter in Insurance Claims Negotiation
For the last several months, this series has made a deliberate case: Negotiation is not a peripheral activity in insurance litigation—it is the mechanism through which ...
Viewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for Insurers
The insurance industry has a long history of managing complex long-tail liabilities. In some cases, these liabilities grow so burdensome that they require specialized runoff solutions. As market ...
Beyond Automation: The Emerging Role for Contextual AI in Insurance
The wave of excitement about artificial intelligence is breaking across virtually every industry. We are discovering in the insurance industry that the current generation ...
10 Do’s and Don’ts of a Smart ORSA Report
My conversations with carrier CEOs, CFOs, and CROs about enterprise risk management and ORSA--Own Risk and Solvency Assessment—tend to go down the path of strict compliance and a sense of ...
The Future of HR Is AI
To begin, I will be provocative. To all my CPO and CHRO colleagues, I suggest that, in the not-too-distant future, we will need to change our job titles from Chief People ...
AI, Data and the Next Phase of Insurance Fraud Defense
The line between real and fake is becoming increasingly difficult to discern.
Repair estimates, medical records, invoices and damage ...
Is Risk the Main Ingredient in Ultra-Processed Food?
Convenience often dictates daily choices, as demanding schedules make it easy to rely on packaged snacks or ready-made foods to keep busy households moving. For decades, ...
