Data & Research
Customer Survey Fatigue: Overload May Diminish Their Usefulness
Fourteen years ago, an executive at Bain & Co had a suggestion -- create a short consumer survey to test brand loyalty. The idea took off, so much so that the executive, Fred Reichheld, has ...
Wide Automation in Underwriting Helps Personal Lines Insurers Most: Celent
Personal lines insurers are most likely to benefit from wide uses of automation in underwriting, a new report has found. "They are more likely to have a homogenous book of business and a standardized ...
Older Drivers with Falling History Carry Heightened Crash Risks
Older drivers with a history of falling have a 40 percent higher risk of being involved in motor vehicle crashes. But despite this increased risk, drivers ages 40 – 80 still have a lower risk of ...
From the Web: More Companies Accentuate the Positive Instead of GAAP Results
Companies are increasingly accentuating the positive elements in their financial results, and trying to downplay the less flattering numbers. As the New York Times reports, regulators still require ...
Do Successful Leaders Produce More Successful Leaders? Corporate Lessons from the NFL
"Black Monday" has become as much a part of the National Football League season as Draft Day. The Monday after the last game of the season is marked by the firing of a number of head coaches and the ...
ACE/Chubb Merger Makes it a Major U.S. P/C Player: Fitch
The massive $29.5 billion ACE/Chubb merger in 2015 vaulted the combined company to seventh place in the U.S. property/casualty insurance market. But the remaining top 10 rankings saw few other ...
Texas Hailstorms Poised to Bring Insured Losses Above 9-Year Average: A.M. Best
Springtime hailstorms in the Dallas-Fort Worth region of Texas are adding up to some significant insured losses that could exceed the 9-year average, according to the latest A.M. Best briefing. Two ...
How to Nurture and Keep Your Employees: Leadership Training
How do you develop and keep future leaders at your company, particularly millennials? Leadership training and pay incentives could be key. William K. Bacic, New England managing partner for Deloitte ...