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  • Liberty Mutual Done with Fixing, On to Building
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Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
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Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve

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How Modern Is ‘Modern Enough’ for Insurance Applications?
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Loss Trends Outpacing Pricing Assumptions: Other Liability Analysis
U.S. Home Insurance Prices Set to Keep Rising With Severe Weather
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State Farm’s California Homeowners Rate Request: It’s Settled — Almost
RLI Now Has ‘A++’ Rating from AM Best
First Atlantic Hurricane Forecast for 2026 Suggests Season Close to 30-Year Norm
State Farm Inked $1.5B Underwriting Profit for 2025; HO Loss Persists
Liberty Mutual ‘Shifting from Fixing to Building’ in 2026, CEO Says
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers

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Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
Getting to the How and Why: AI Shows Its Work
Predicting the Insurability of Prediction Markets
Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

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Content from Tom Kussurelis

Tom Kussurelis is executive vice president and chief operating officer of Arrowhead Programs, a national program administrator and managing general agency that is part of Brown & Brown.

Shared Services 2.0: Creating a Culture to Support Growth and Innovation

As companies grow, many adopt a shared services operating model. As the name implies, this approach consolidates products and common functions at headquarters — often ...

2024 Outlook on the MGA Market: Time to Normalize Difficult Conversations?

The insurance industry experienced widespread and significant tightening in the reinsurance markets in 2022. "Volatility" was the watchword as the year 2022 wound down. Reinsurers raised prices, ...

If Hurricane Ian Was a Tipping Point, What Are We Tipping Toward?

As 2023 began, property insurance markets were struggling with the fallout of significant losses from Hurricane Ian in fall 2022. Ian was accompanied worldwide by 17 ...

Service Lift-Outs: How Carriers Can Gain Through Subtraction

How many books of business could flourish with a renewed investment in service? We see neglected or underappreciated books all the time. A carrier will abandon a book with a bright future because it ...

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Latest

  • McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims
  • Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
  • JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
  • P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
  • Loss Trends Outpacing Pricing Assumptions: Other Liability Analysis
  • New FAA Protocol Addresses Helicopter, Plane Safety at Airports
  • U.S. Auto Safety Agency Deepens Probe into Tesla’s Self-Driving Technology

Contributors

Leslie SapienzaReal Customer Connections: What Valentine’s Day Teaches InsurersKate DombrowskiFrom Skill to System: The Next Chapter in Insurance Claims NegotiationLaura BoettcherGender Balance as a Business StrategyDaniel HofmeisterViewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for InsurersChad LangfordWhy Claims AI Build vs. Buy Decisions So Often Miss the MarkGary McGeddyLessons From 25 Years Leading Accident & Health at Crum & Forster See Our Contributors

Features

  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty

  • Getting to the How and Why: AI Shows Its Work

  • Predicting the Insurability of Prediction Markets

  • Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

  • The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow

  • How Artificial Intelligence Is Changing Cyber Risk in 2026

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
The Progressive CorporationPGR$202.68up+0.75%
Enact Holdings, Inc.ACT$40.64up+0.54%
NI Holdings, Inc.NODK$13.02up+0.46%
Safety Insurance Group, Inc.SAFT$72.40up+0.46%
Root, Inc.ROOT$44.74up+0.34%
Company Symbol Close 1 Day Chg
TWFG, Inc.TWFG$18.22down-6.37%
Goosehead Insurance, Inc.GSHD$42.21down-6.20%
Kinsale Capital Group, Inc.KNSL$326.72down-6.20%
James River Group Holdings, Inc.JRVR$6.06down-5.46%
Kingsway Financial Services Inc.KFS$10.22down-4.84%
* As of March 19, 2026; Source: S&P Global Market Intelligence
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  • Liberty Mutual Done with Fixing, On to Building
  • Fixing Claims Negotiation (Part 5)
  • Ultra-Processed Foods: Will Risk Cause Insurers Indigestion?
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