Features
If the Insurance Industry Were Netflix, Amazon or Apple
Like Netflix, Amazon and Apple, property/casualty insurers have been using analytics to understand their customers, but the similarity probably ends there for most insurers, one carrier analytics ...
Opinion: The Rising Tide of Digital Distribution and What It Means for P/C Insurers
The insurance industry is at a crossroads in its digital distribution transformation. When shopping for insurance, consumers increasingly look to carriers that can offer new channels of engagement, ...
How to Use Big Data to Prevent Claims Instead of Paying Them
With policyholders carrying barometers disguised as smartphones in their pockets every day and telematics devices capturing car locations, insurers and their customers stand to gain big benefits from ...
Five Actions Auto Insurers Should Take to Thrive in the Autonomous Tech Boom
We are in the golden age of autonomous technology, with new car models rolling off the assembly line daily with state-of-the-art crash avoidance features. Innovations such as parallel-park assist, ...
Responsive Natural Language Technology Promises Better Customer Experience
Natural language technology may offer one way for property insurance carriers to change a disappointing trend revealed in a recent customer survey about insurer claims service, some experts believe. ...
CIO: Commitment to Employee Engagement Platform Paying Off for GuideOne
As the new chief information officer and senior vice president in charge of business transformation at Des Moines, Iowa-based property/casualty carrier GuideOne Insurance, Doug Cretsinger faced some ...
P/C Carrier ERM Programs Need Strategic Risk Analysis, Scenario Testing
Whether an insurance company's leadership seeks to sustain or improve performance, accelerate growth, or simply survive in an increasingly challenging and dynamic environment, they need a sound ...
Breaking Into the Cloud
For carriers, moving core systems to the cloud is a change in culture and processes as well as technology. That reality surprises some carriers and intimidates others. Exactly what will your company ...