Features
The Proactive Leader
Many managers believe that their job is to resolve problems that arise. They wait for the next challenge. And many are excellent responders to those challenges. But isn't the more important side of ...
Are Underwriters, Agents Endangered by AI?
"Meet your new underwriter." That's the caption under a photo of a robotic hand holding a pen that the digital news outlet Quartz (qz.com) used to introduce a recent article about an insurer using ...
AI and Insurance: Are Claims Jobs in Danger?
Mirroring the actions of at least one large Western insurer, a Japanese life insurer announced it would introduce cognitive computing in its claims department in late December. Unlike other insurers, ...
Reuters Special Report: ‘Superbug’ Outbreaks Kept Secret at Hospitals, Nursing Homes
The outbreak started in January 2014. That's when a resident of the Casa Maria nursing home here was diagnosed with Clostridium difficile, a highly contagious and potentially deadly "superbug" that ...
Eight Tips to Maintain Adequate Carrier Rates
Adequate rate maintenance is the cornerstone of an insurance carrier's profitability, solvency and overall business health. Since there is a clear and traceable relationship between policy premiums ...
Pay Up or Else: Digital Piracy
Ransomware has featured prominently in the news over the last few years. Hospitals, law enforcement agencies and even individuals have been affected by it. Some have paid the ransom and recovered ...
Advancing a Digital Agenda: Policy Administration Transformation Is Step 1 for Carriers
Most carriers are looking at investment in a policy administration transformation as the first step in advancing their digital agenda. As shown in earlier parts of this article, fewer survey ...
Social Media: Good and Bad for Insurers, Claims
A blessing and a curse is how one industry expert described social media in relation to claims handling, while another said it offered a way for insurers and claims departments to voice ...