Features
Build Relationships With Enthusiasm
Once upon a time, I managed the Christian Broadcasting Network (CBN) cable network account for a Madison Avenue advertising agency. When I would visit my client in Norfolk, Va., I would be greeted ...
The Art of Magnetic Communication: 10 Secrets of Great Leaders
No one ever became a great leader without first becoming a great communicator. And no one ever became a great leader without attracting followers. We all know that leadership is the art of getting ...
How to Win Insureds—With Coffee, Brownies and Attention to Their Preferences
I recently moved from comfortable surroundings in a New Jersey suburb to the hurly burly of New York City. While walking west on 55th Street this morning, I passed a storefront with the words ...
How Migration Patterns and Millennials Will Impact Carriers in 2019
Looking back, 2018 will be seen as a turning point for the housing industry. Last year, we saw continued growth in remodeling and maintenance activity amid growing affordability challenges. ...
Have You Shined Your Shoes Lately?
Generally, I am not a fan of origin stories. When a politician seeks to establish his "man of the people" credentials by telling us his father was a coal miner or his grandfather was a bricklayer, I ...
Absorb Fear: Former GE CEO Immelt Explains How to Lead Through Volatility
When a former leader of GE spoke at a New York City forum late last year, recent media discussions about the decline of the industrial giant and his shortcomings at the helm were of little concern. ...
Being a Digital-First Carrier: 3 Key Components of Digital Transformation
The proliferation of technology usage within insurance is ironic. The industry historically labeled as a tech laggard now has more InsurTech available than insurance companies often know what to do ...
At Long Last, an Insurance Company Proud of Its Human Agents—and Telling the World
A recent social media debate on insurance innovation was sparked by a State Farm TV ad in which the insurance giant celebrates the superiority of its thousands of human insurance agents compared to ...