Features
An Empathetic Approach to Leadership and Insurance
The first point of contact with an insurer for most consumers is when they take out a policy or when they make a claim—neither of these experiences are easy or straightforward at best. At worst, ...
High Distribution Costs and How to Fix Them
The disruption currently taking place in insurance and reinsurance markets is at its most acute since the culmination of the financial crisis. Industry reserves, deteriorating earlier catastrophe ...
How Emotional Intelligence Makes Leaders More Effective
Despite recent research and shifting perspectives, the importance of having emotionally intelligent leaders is still often overlooked. More often, motivation, previous successes and technical ...
20 Tips for Leaders: Developing Your Emotional Intelligence
There are no shortcuts to becoming an emotionally intelligent leader. It's hard work. For individuals who didn't start their insurance careers with EI competencies that they developed in school or in ...
Beyond RPA: Why Insurers Need to Catch the IPA Wave
The insurance business is fueled by documents—contracts, policies, appraisals, claims, proposals, compliance requirements, customer service logs and more. These pieces of content make up over 80-85 ...
RPA? BPA? IPA? What’s the Difference?
According to Indico CEO Tom Wilde, author of the accompanying article, "Beyond RPA: Why Insurers Need to Catch the IPA Wave," RPA complements IPA. But what exactly is IPA? How is it different from ...
Happy Together: Yesteryear’s InsurTech Disrupters Are Today’s Broker Partners
A decade ago, startup InsurTech firms startled both insurance carriers and brokers with an expanding array of innovative tools leveraging emerging digital technologies. For brokers, the firms' ...
Lemonade, Root and Metromile: Can David Challenge Goliath With No Sling?
Continuing a series in which we evaluate and discuss the financial performance and operating results of the InsurTech carrier trio of Lemonade, Root and Metromile, we find continued growth and ...