This week Research & Trends welcomes a new whitepaper by Contract Connections, a Crawford Company. This paper discusses:

• Trends in technology, and how they can influence policyholder experience and satisfaction.
• Benefits of delivering services that go well beyond traditional loss adjusting.
• Ways insurance carriers can increase transparency and demonstrate their trustworthiness.

Read this paper to understand the greatest opportunities for differentiation of the policyholder experience, where insurance carriers can build their brand through the delivery of an exceptional claims experience.