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Avoid Employee Turnover by Asking 5 Simple Questions
As an executive coach, I have observed the rise and fall of many leaders over the years. One thing I can say with certainty is that good leaders show interest in their employees' jobs and career ...
Lemonade Exec: AI Getting the Right Claims to the Right Adjuster
AI Jim, the chatbot that handles claims for InsurTech Lemonade, is renowned for its ability to handle claims in seconds. Two seconds to be exact. That was the time it took the chatbot to settle a ...
AI and APIs: Essential Tools for Zurich Insurance Group’s Digital Leap
Early adopters of generative artificial intelligence (Gen AI) tools are working hard to employ the technology, which can help insurers innovate, enhance customer experience and boost internal ...
Seeking Shelter From Mounting Hailstorms? New Approaches for Underwriters and Claims Execs
Given the forecast transition from El Niño to La Niña, meteorologists predict 2024 will feature yet another active season for hail events and other severe convective storms. This year's season has ...
AI-Powered Insurance Product Development Is Going to Take Some Powering Through
No doubt, AI is a hot topic in the insurance world these days. It brings so many possibilities to make us more effective and efficient. One of the most societally important uses of AI in insurance is ...
The Insurance Data Paradox: Structure Creates Flexibility
At most insurance companies, especially the largest and oldest, data is extremely disorganized. Many carriers have five or more policy admin systems due to acquisitions. Critical data is stored in ...
Viewpoint: You’re at a Competitive Disadvantage If You’re Not Innovating
"Innovative" is not the word I'd use to describe the personal lines insurance space. Industry veterans even affectionately refer to insurance carriers as "slow first movers and fast followers." Think ...
CEO Viewpoint: Predict and Prevent Just Makes Economic Sense
Last year, U.S. P/C insurers incurred a $21.2 billion net underwriting loss, only slightly improved from a $24.9 billion underwriting loss recorded in 2022. Roughly $65 billion in natural catastrophe ...