Members Only Content
How Esurance Modernized Its Digital Customer Engagement Program
In days past, insurance customers had no other option but to call or visit an insurance agent to enroll, manage their account or make a claim. That was the nature of the age-old industry. But now, ...
A Regulator’s Perspective on Future Challenges
Reflecting on his tenure a few months before the end of his final term as North Dakota Commissioner, Adam Hamm told Carrier Management why becoming a national leader in insurance regulation was an ...
Beating the Odds: North Dakota Commissioner Adam Hamm Reflects on Nine-Year Tenure
Property/casualty insurance executives may be worried about disrupters discovering novel ways to connect with their hard-earned policyholders, but an insurance regulator with a reputation for ...
Commercial Underwriting: From Strategy to Execution
Leading middle-market insurers are re-examining their underwriting function along four key dimensions. The output from these re-examinations include a variety of actions to enable sustainable ...
Blockchain in Insurance: Applications and Pursuing a Path to Adoption
Blockchain, or distributed ledger technology, quickly has become a fixation in the financial services industry as a result of its potential to revolutionize and transform our thinking about data ...
Measuring Casualty Cat Risk: What Underwriters and Actuaries Miss and Why
Last month, I was invited to speak at the Casualty Actuarial Society Loss Reserving Seminar in Chicago, where I had the opportunity to challenge the existing techniques designed to measure ...
Friendsurance Carves Out Its Youthful Insurance Industry Niche
Friendsurance, a peer-to-peer insurance broker focused on making insurance easy and affordable to buy, seems right at home in Kreuzberg, perhaps one of the trendiest districts of south central ...
The Data Mindset Disconnect: Why Frontline Employees Need to Think in Terms of Data
How many employees at your organization have a firm grasp on how the Internet really works? The number is likely very few. Layer in knowing how to use the power of the Internet to better all types of ...