Leadership & Strategy
Shared Services 2.0: Creating a Culture to Support Growth and Innovation
As companies grow, many adopt a shared services operating model. As the name implies, this approach consolidates products and common functions at headquarters — often finance, IT, human resources, ...
AI Large Language Models Not Leaving Chubb’s Greenberg ‘Breathless’
Revealing that Chubb has its own version of ChatGPT and an app store that delivers copilots to different functions of the company, CEO Evan Greenberg said he recognizes the power of AI—but he's ...
Inflation a Blessing for Root: Q1 Profit Is Proof Point of Data Science Strategy
There was a moment in first-quarter 2021 when InsurTech Root met a long-desired loss ratio target, sending a promising signal that the cash-burning startup was squarely on the road to personal auto ...
Beyond Carvana: Root Bullish on Embedded Insurance Distribution
Although three strategic pillars guide investments in technology and data science at InsurTech Root, the second pillar—one focused on "meeting customers where they are"—is likely to be a ...
ERM and Strategic Scenario Analysis: A New Way to Think About Innovation
All iconic brands—past, present and future—share one thing in common: innovation. When done right, innovation is one of the characteristics that sets long-term, successful firms apart from the ...
Unifying Voices Forum Brings Together Industry Groups to Discuss DEI
Bringing more diversity to the insurance industry will take intentional, deliberate effort and teamwork. That's the encouraging outlook from a panel of diversity, equity and inclusion (DEI) thought ...
Avoid Employee Turnover by Asking 5 Simple Questions
As an executive coach, I have observed the rise and fall of many leaders over the years. One thing I can say with certainty is that good leaders show interest in their employees' jobs and career ...
U.S. P/C Insurers Hit Record Investment Income in 2023
The U.S. property/casualty insurance segment's net investment income hit a record $73.9 billion in 2023, bolstered by the higher interest rate environment, according to a new AM Best report. The ...