Innovation
Is the Insurance Industry Going to the Origami Dogs—or Their Creators?
An unhappy customer arrives at the office of an insurance company executive by limousine to discuss concerns about the company's service. The scenario may not seem typical unless you're the CEO of an ...
Insurance Execs Struggle to Kindle the Innovation Spark: KPMG Survey
While insurance executives overwhelmingly know that innovation will drive future competitive advantage and growth, most seem to be struggling to kindle the spark within their organization, finds a ...
Disruptive Innovation: Changing Mindsets for Success
"Disruption," "innovation" and "analytics" are three of the trendiest words in the popular press today. PwC's "18th Annual Global CEO Survey" shows that nearly 70 percent of insurance CEOs are ...
Thoughts on Cleaning Up the Claims Department
It would be an understatement to say that the insurance industry has a few problems involving consumer loyalty, and claims issues certainly don't help. A recent Accenture Report found that 14 percent ...
Autonomous Cars (and Their Hacking Risks) Move Insurance Liability to Manufacturers
Hacker attacks or faulty software could shift the burden of legal and regulatory liability toward makers of self-driving cars and away from customers, experts say, forcing regulators and insurers to ...
Watch This Video: ‘Executive Presence’ Explained
What is executive presence? Some say that true leaders have it—a collection of qualities that prove someone should be in charge. The video to the right gives you some idea of how to measure it. In ...
Click to Listen: Servant Leadership Can Lure Millennials and More
Executives who practice "servant leadership" focus on encouraging and supporting their employees, with a collaborative focus on helping them realize their full potential. The concept may sound too ...
Liberty Mutual Launches Safety Climate Surveys For Commercial Lines Clients
Liberty Mutual Insurance said it will start offering safety climate surveys to its commercial lines customers so they can learn from employees how safe they believe the workplace actually is. The ...