Features
The Hidden Cost of Standing Still: Legacy Platforms Slow Growth and Halt the Shift to AI-Enabled Insurance Business
There is a hidden disease that is killing insurers — the disease of legacy technology. The problem is a matter of strategic priority, investment and focus. Insurers are still pouring funds down ...
Viewpoint: Is it Time to Rethink the ‘Secondary-Peril’ Label and Reclassify Risk?
As climate events intensify, exposure is expanding, and loss severities from secondary perils, such as convective storms, wildfires, floods and hail, are no longer easily dwarfed by hurricanes or ...
Underwriting’s Next Job: Governance Steward
A decade ago, when an underwriter entered an incorrect number or misread a file, the damage was contained to one policy. One person, one mistake, one fix. Today, a single flaw in a model's logic or a ...Report shows stabilizing insurance market, strong independent channel
As the insurance market continues to stabilize, the next phase of the market will reward independent agencies that can respond quickly as carriers regain confidence and begin competing for business ...
The Top 3 Ways to Use AI Responsibly in Customer Communications
For insurers, artificial intelligence has entered a more complicated chapter: the implementation phase. While organizations are focused on how using it can drive efficiency and improve business ...
Will AI Be the End of Insurance Agents?
On my first day of my first job in the insurance industry, my boss asked me, "Have you heard of this Internet thing? Agents are going to be gone." Fast forward to today, and that often-repeated ...How Agentic AI Will Improve Customer Engagement in Insurance
In North America, the World Cup is in full swing. With it, we can draw lessons from AI and contextual advertising to help insurers engage with customers. First, soccer's "on-pitch" advertising is in ...
Who Gets Credit for Successful Renewal During Soft Re Market?
One theme that has come up repeatedly in conversations with reinsurance brokers recently is that achieving a good renewal outcome is no longer always enough to demonstrate value. That would have ...