Features
The Car Remembers What Happened; Human Beings Can’t
At 22 years old, as a claims adjuster trainee, I began taking accounts from people who had been in accidents. One of the head-scratchers I heard most consistently was that the other driver was ...
Design the Team Before You Design the Solution: Commercial Trucking Case Study
Most of us recognize that groundbreaking innovations are rarely developed by individuals but by exceptional teams. So, how can we design teams that deliver new solutions to familiar problems? In this ...
The Takeaway: Go to Where the Problem Lives
The trucking project described in the accompanying article, "Design the Team Before You Design the Solution: Commercial Trucking Case Study," succeeded when a team shifted its perspective on whose ...
Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?
Imagine a claims leadership meeting a year after the organization introduced a new AI platform. The dashboard looks encouraging. Documents are being summarized. Demand packages are being reviewed ...How Insurers Can Grow: The Case for Taking Bold Action
What is business transformation in insurance? Insurance business transformation is an operating model and technology foundation shift that allows organizations to advance data and AI capabilities, ...
A Matter of Trust
I have had a long career in two industries: first insurance, then journalism. (More precisely, the second is insurance journalism.) I used to feel proud to be involved in such trusted professions. ...The MGA Talent Cliff Is Here. What’s Your Plan?
Picture an experienced underwriter who's spent 30 years building carrier relationships, spotting risks others miss, and mentoring producers. Over the next few years, thousands of professionals like ...
The Impact of Subsidization on Commercial Auto Telematics Programs
For quite some time now, commercial auto carriers have debated the notion that there is an inverse relationship between the subsidization of telematics program costs and program performance. The idea ...