Content from Susanne Sclafane
Hiring for Attitude: What Sets Lemonade Apart
An executive speaking at Lemonade's Investor Day late last month took investors behind the scenes to watch some of its AI bots in action. The point of the demonstration, however, was to do more than ...
Defense Lawyer’s Perspective: Connecting Insurers, Promoting Plaintiff-Style Solidarity
Back in 2018, there weren't too many insurance professionals talking about social inflation.
William ...
Unite and Conquer: How the Insurance Industry Can Deflate Social Inflation
At one of the early meetings of American Legal Connections, Rich Henderson, a senior vice president for reinsurer TransRe, bumped into a concerned client from a hospital ...
A New Claims Playbook: United and Street Smart on Litigation Demands
Social inflation is at the heart of rising claims severity trends showing up on the books of casualty insurers and reinsurers, industry representatives agree.
"But ...
Commercial Lines Profit Growth: Execution Matters More Than Portfolio Mix
It is "how" commercial lines carriers execute their underwriting strategies, not "what" lines they write that is key to profitable growth for top performers, according to new research from McKinsey. ...
The End. And the Beginning
I think I know how Joe Biden felt when he was forced to accept the fate that he shouldn't run for re-election after a long career in public service, and after putting his ...
90% of Insurers Have GenAI Budgets; 10% Can Fully Comply With AI Regs
Data and technology leaders at insurance organizations are gung ho about using GenAI to increase customers satisfaction, reduce operating costs and improve risk management, but few are fully ready to ...
Why Homeowners Insurers Are Losing Money: Roofs Matter, Not Just Rates
Rate hikes haven't been enough to bring profits to U.S. homeowners insurers, according to a new analysis from Aon, which finds that returns-on-equity for a group of homeowners insurers studied are ...