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  • Liberty Mutual Done with Fixing, On to Building
  • Fixing Claims Negotiation (Part 5)
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Wild Weather Continues Across the U.S. This Weekend
Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
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Study Shows Consumer Willingness to Edit Claim Images
McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims

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The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow
How Modern Is ‘Modern Enough’ for Insurance Applications?
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JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
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State Farm’s California Homeowners Rate Request: It’s Settled — Almost
RLI Now Has ‘A++’ Rating from AM Best
First Atlantic Hurricane Forecast for 2026 Suggests Season Close to 30-Year Norm
State Farm Inked $1.5B Underwriting Profit for 2025; HO Loss Persists
Liberty Mutual ‘Shifting from Fixing to Building’ in 2026, CEO Says
What Berkshire’s CEO Abel Said About Insurance

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Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
Getting to the How and Why: AI Shows Its Work
Predicting the Insurability of Prediction Markets
Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

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Surveys

Global P/C Industry Produces Strongest Rate Hikes in 20 Years, as Inflationary Risks Surface

Robust global economic recovery, higher risk awareness and the strongest rate hardening for 20 years in non-life insurance commercial lines will combine to push premiums 10% above pre-COVID-19-crisis ...

P/C Insurers Plan to Boost Their Use of Actuarial Automation: Willis Towers Watson

Property/casualty insurers plan to accelerate their use of automation for actuarial work, a new Willis Towers Watson survey found. What's more, COVID-19 has been a major factor in the trend. The ...

More than 80% of Policyholders Want to Text Their Insurers

More than 80 percent of policyholders would prefer to communicate with their insurance company or agent via text, according to a new survey from communication platform Hi Marley. And the vast ...

Europe, U.S. and Canada Slammed by Record Weather Catastrophes in June: Aon

June 2021 left Europe with its costliest severe storm period on record. Meanwhile, over in the U.S. in Canada, record-setting heatwaves caused significant damage, according to Aon's latest natural ...

One-Third of Small Businesses Experienced Workplace Violence: HSB Survey

Workplace violence is a growing concern for small and midsize businesses, with 34 percent reporting at least one serious threat or violent incident, according to a recent survey from HSB. And many ...

Your Pet’s Name as a Password: Old Cybersecurity Risks Perpetuate Post-COVID

Here's a statistic that underscores the tough job cyber insurers have in convincing clients to reduce risks: 57 percent of individuals said they use personal information to inspire a password. That's ...

U.S. Personal Lines Insurance Shopping Rebounds Strongly: TransUnion Report

U.S. shopping for personal lines insurance is showing signs of returning to pre-pandemic levels, according to a new TransUnion report. Auto insurance remains a big exception, however. The consulting ...

Most Employers Recognize Mental Health as a Significant Workplace Issue: Study

A recent study from The Hartford found that 70 percent of U.S. employers now recognize that employee mental health is a significant workplace issue, up from 59 percent in June 2020. In addition, 31 ...

Many Consumers Never Knew About Pandemic Auto Insurance Premium Givebacks: J.D. Power

During the COVID-19 pandemic, auto insurers voluntarily returned more than $18 billion in premiums to address the drastic reduction in driving. It turns out all that extra money didn't make consumers ...

For Insurers, Hedge Funds Prove to Be a Stable Investment Vehicle: A.M. Best

Hedge funds are proving to be steady investment vehicles for some insurers, particularly after financial market instabilities during the coronavirus pandemic, A.M. Best said in a new report. In fact, ...
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Latest

  • Wild Weather Continues Across the U.S. This Weekend
  • Study Shows Consumer Willingness to Edit Claim Images
  • McDonald’s Must Face Black Executives’ Harassment, Retaliation Claims
  • Pennsylvania Regulators Seek $2.6M in Penalties for Deadly 2023 Chocolate Factory Explosion
  • JD Power: Homeowners Claims Satisfaction Rises as Repair Times Improve
  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
  • P/C Industry Loss Reserves Redundant by More Than $20B: Assured Research
  • Loss Trends Outpacing Pricing Assumptions: Other Liability Analysis

Contributors

Daniel HofmeisterViewpoint: Runoff Specialists Have Evolved Into Key Strategic Partners for InsurersKate DombrowskiFrom Skill to System: The Next Chapter in Insurance Claims NegotiationLaura BoettcherGender Balance as a Business StrategyLeslie SapienzaReal Customer Connections: What Valentine’s Day Teaches InsurersChad LangfordWhy Claims AI Build vs. Buy Decisions So Often Miss the Mark See Our Contributors

Features

  • Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty

  • Getting to the How and Why: AI Shows Its Work

  • Predicting the Insurability of Prediction Markets

  • Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience

  • The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow

  • How Artificial Intelligence Is Changing Cyber Risk in 2026

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
Marsh & McLennan Companies, Inc.MRSH$176.48up+3.26%
Trupanion, Inc.TRUP$26.21up+2.74%
Arthur J. Gallagher & Co.AJG$214.82up+2.45%
Hagerty, Inc.HGTY$10.49up+2.44%
Root, Inc.ROOT$45.59up+1.90%
Company Symbol Close 1 Day Chg
Slide Insurance Holdings, Inc.SLDE$16.37down-5.38%
Heritage Insurance Holdings, Inc.HRTG$25.65down-3.64%
Kingsway Financial Services Inc.KFS$10.00down-2.15%
HCI Group, Inc.HCI$151.55down-1.62%
Neptune Insurance Holdings Inc.NP$21.83down-1.53%
* As of March 20, 2026; Source: S&P Global Market Intelligence
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  • Fixing Claims Negotiation (Part 5)
  • Ultra-Processed Foods: Will Risk Cause Insurers Indigestion?
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