Surveys
Top 20 Claims Satisfaction Ranking: Amica Reigns as Industry Falters
Amica Mutual ranked highest in overall satisfaction among homeowners who have filed a property claim, according to the J.D. Power 2016 Property Claims Satisfaction Study, which found household names ...
P/C Insurers See Wide Uses for Predictive Analytics: Willis Towers Watson
Property/casualty insurers plan to drastically widen their use of predictive analytics over the next two years to expand and grow their operations, a Willis Towers Watson survey has found. What's ...
Many Insurers See Google as Potential Threat: Report
More than 40 percent of insurers see Google as a potential threat because of its strong brand and ability to use customer data, a report released on Tuesday said. And young, mobile phone-friendly ...
AIG: Post-Merger Problems Driving M&A Coverage Claims
Nearly 14 percent of the M&A policies that American International Group wrote globally between 2011 and 2014 resulted in a claim, the insurer reported last week. The period studied covered more ...
P/C Claims Customer Satisfaction Dips for First Time in 5 Years: J.D. Power
Customer satisfaction with property insurance claims dipped for the first time in five years. The reason why: Carriers appear to be cutting service to reduce expenses in a toughening market cycle, ...
Retaliation Charges Top 2015 List of Workplace Discrimination Claims
Retaliation charges increased by nearly five percent in 2015 and continue to be the leading concern raised by workers across the country. Disability charges increased by six percent from last year ...
P/C Net Income Soared in Much of 2015; Investments Remained a Struggle
Property/casualty insurers saw their net income and profitability soar during the first nine months of 2015, though the challenging investment environment reduced yields. Those findings are part of a ...
P/C Insurance Commercial Rates Dropped 4 Percent in January
Rates for commercial property/casualty insurance fell 4 percent in the first month of the new year, continuing a downward trend that is unlikely to halt anytime soon, according to Richard Kerr, CEO ...