Data & Research
AAA: Americans Drive Unsafely, Even Though They Know Better
Auto insurers take note: Many Americans are driving while speeding, sleepy and texting. They also run red lights, even though they know better, according to a new survey. In other words many drivers ...
Should Carriers Invest in Technology to Boost Agency Ties?
Property/casualty insurance agents—across all age groups and specializations—say their relationships with carriers are more valuable than the technology that carriers put in place to help them, a ...
Help Us Find More Business, Agents Tell Carriers
Carrier relationships are more helpful than technology in all areas of service that agents deliver to customers, but carriers are least helpful in both relationships and technology when they're ...
Is Anybody Listening? What Agents Say About Carrier Relationships
Nort Salz, CEO of Deep Customer Connections, has been surveying agents on behalf of individual P/C insurance carrier clients for years. Recently, as he tallied up responses from a broader survey—of ...DCC Survey Format; Participant Profile
Nearly 500 agency representatives (493) responded to the survey that asked three basic questions: How do you score your relationships with carriers and carrier technology in helping you to perform ...
Marsh: Expect More U.S. Commercial Lines Softening in 2015
Competition among property/casualty insurance carriers and the flow of capital into the industry are continuing to drive down rates in most U.S. commercial lines and conditions are particularly ...
OneBeacon’s Adverse Reserve Developments Draw Fitch and Moody’s Attention
OneBeacon Insurance Group has been dealt a ratings outlook warning from Fitch Ratings and an outright downgrade from Moody's Investors Service, stemming from substantial adverse reserve development ...
Risk Managers Want Carriers, Not Just Brokers, Involved in Service
While commercial insurers have traditionally relied upon insurance brokers to manage customer relationships, large company risk managers are looking for both parties to work together to meet their ...