Content from Susanne Sclafane
Google Compare Versus Agents: Who is Winning?
Insurance agents aren't dead yet, but even underwriters participating in the personal automobile insurance market may be looking for another line of work within the next two decades, industry ...
Tasks Done by Agents, Underwriters, CEOs Can Be Automated: McKinsey
Machines can take over a chunk of the activities of nearly every one of 750 occupations studied by researchers from McKinsey Global Institute recently—including chief executive officers and several ...
PwC Board Survey: Majority of Large Insurers Have Risk Committees, CROs
Property/casualty insurance company senior executives aren't the only carrier leaders overwhelmed by multiple demands on their time. Members of P/C insurer boards of directors are similarly ...
Customer-Centric Strategies Start With Governance: PwC Report
Becoming a more customer-centric insurer isn't simply a matter of finding the right technology, according to a recent PwC report, which asserts that inadequate governance explains why carriers ...
Insurance CEOs Fearing ‘Uberization’ Eye Cognitive Computing: IBM Survey
The trend of "uberization"—industry disruption caused by an unlikely outside competitor—has become a key concern of executives in and outside the insurance industry, according to a new IBM study ...
What’s Ailing Zurich Insurance?
Change is underway to reshape some ailing General Insurance business at Zurich Insurance Group, according to the new chief executive for the unit, who described a corrective focus on profitability ...
Want Your Work and Life in Balance? Take a Long-Term View, Exec Coach Says
Taking a long-term view of things isn't just good advice for liability insurers writing long-tail casualty business. It also makes sense of property/casualty managers and executives who feel as if ...
‘We Start Businesses Instead of Buying Them,’ Berkley Says in Last Call as CEO
William R. Berkley's last earnings conference call as chief executive officer of the company that bears his name lasted just over 20 minutes, with a lack of questions about a less-eventful quarter ...