External Perspective
Building Customer Loyalty: It’s About Emotions, Not Just Fast-Food Delivery Times
"People may forget what you said. People may forget what you did. But they will never forget how you made them feel." Harley Manning cited the words credited to renowned poet Maya Angelou in a ...
Dealing With the Most Difficult People and Conversations at Work
"We need to talk." What is it about those four little words that strikes fear into the hearts of the bravest business people, including those in the property/casualty insurance industry? It happens ...
Has Active Atlantic Hurricane Phase Ended? Experts Weigh In
Two of three groups of expert hurricane researchers have already predicted a below-average hurricane season for 2015, and the third has also signaled that an updated forecast due to be released on ...
Commercial Lines Market Headed For Profit Deterioration
Commercial lines insurance underwriters in the United States have generated two consecutive years of significant underwriting profits. However, market sentiment has turned less favorable recently as ...
Guiding Insurance Professionals on NAIC’s New Cybersecurity Principles
In the wake of some of the largest insurance company data breaches, the National Association of Insurance Commissioners has followed on the heels of the Securities and Exchange Commission and has ...
The 10 Do’s and Don’ts of the ORSA Summary Report
2015 marks the beginning of a new era of regulatory requirements for the insurance industry as many states have now adopted the Risk Management and Own Risk and Solvency Assessment ('ORSA') Model Act ...
Insurance Price Optimization: Lawyer’s Perspective
A major controversy is growing in the world of insurance regulation over price optimization. Regulators are becoming increasingly aggressive on the issue. Maryland, California, Ohio and New York have ...
Cloud Benefits: Understanding Terms
For carriers just getting started with cloud computing, terms like "lift and shift," "cloud native" and "cloud bursting" may be unfamiliar. Below, we define some common terms. Lift and shift is the ...