External Perspective
Positive Online Claims Experiences Can Build Customer Loyalty
In the digital age, going online to shop, pay your bills, and do business is the norm. Internet usage and smartphone ownership have risen sharply in the last few years, especially in advanced ...
InsurTech Startups Must Realize They Can’t Disrupt Regulation
The year 2015 marked a substantial shift in insurance: in one year alone, investment in insurance tech reached $2.65 billion. This number encapsulates the immense growth happening in the start-up ...
Time to Go Virtual? Optimizing Property Inspection Programs With Digital Imagery
Before underwriting a new policy or renewing existing policies, carriers want to understand the risk associated with the property. Has the property been properly maintained or are there significant ...
Are Carriers Facing a Paper Bias for Notices of Cancellation and Nonrenewal?
The insurance industry has been notoriously slow to fully embrace electronic forms of commerce and there may be good reasons for the hesitation. Until recently, antiquated, prescriptive requirements ...
News from Around the Web: Is STEM Overrated?
We need more young people to graduate with science, technology, engineering and mathematics degrees. Countless articles have been written about ways to fill the STEM gap on this website and others. ...
Actuaries, Data Scientists at Odds: Novarica
With roughly one-in-three insurance companies expanding or piloting data science units in 2016, they may be facing an unanticipated problem—friction between their actuaries and data scientists, ...
Breaking the Cycle of Reduced Profitability
The property/casualty insurance industry is wrestling with a troubling paradox: how to cut costs without compromising quality. The U.S. P/C Composite rate was down 4 percent in December 2015, ...
Seven Big Ideas for Insurers Still on the Fence About the Promise of Digitalization
In an age when a handheld device can conjure up almost any product or service known to humanity, some would argue that the brick-and-mortar model of traditional, relationship-based insurance has had ...