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Steep Declines in Child Restraint Use Prompt AAA Safety Reminder
State Farm Sued by LA County for Delays, Denials to Fire Victims
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Over $1M in Stolen Goods Recovered by CHP During Organized Retail Crime Crackdown
LaGuardia Air Traffic Controllers Left an Hour Early Before Deadly Crash

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Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers
Another Perspective: Shaking Hands and Teaching Trust at Reinsurance Broker Holborn
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What We Know About the Door Handles That Triggered China’s Record Auto Recall
A Landmark Supreme Court Ruling Is Upending How America Moves Its Goods
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Pritzker Signs Bills Giving Insurance Department Power to Overturn Rate Changes
Can Reinsurers Maintain Underwriting Discipline or Will ‘Irrational’ Competition Return?
The $400,000 Chief of Staff Is the CEO’s Secret Weapon in the AI Age
One Battle After Another: What TPLF Victory in North Carolina Means
Will AI Be the End of Insurance Agents?
What I Wish I Knew While Leading Insurance Carriers

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Exiting California’s FAIR Plan
Examining Trust: It’s Not All About the Lawyers
Redesigning Insurance Processes for Agentic AI: Governance From the Start
When the Offshore Model Outgrows Its Own Logic

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Claims & Reserving

Lemonade Boasts Claims Settlement Speed Record, AI Jim Answers Questions

Recently, Lemonade reported a claim-handling world record. The insurer reported a claim settlement speed record—three seconds and no paperwork. According to the insurer, a policyholder submitted a ...

Dwindling Investment Returns, Heavy Competition Erode Insurance Industry Fundamentals

The ongoing pressures of diminishing investment returns, dwindling loss reserves and intense competition are beginning to erode industry fundamentals, cautioned A.M. Best in a special report titled ...

Too Much Tech, More Lawyers Fuel Auto Insurance Woes: Hartford Execs

Although small commercial insurance—outside of auto—is a top-line accelerator at The Hartford, auto insurance severity continues hitting the bottom line, say executives who expect a pretax $50 ...

Using Technology to Solve Carrier/Broker Inefficiencies

During the annual International Association of Claim Professionals (IACP) conference held in Sonoma recently, Claims Journal hosted an executive roundtable with board members to discuss ...

Researchers Find Evidence of Brain Injury in Young NFL Players

In a small study of young or recently retired NFL players, researchers at Johns Hopkins report finding evidence of brain injury and repair that is visible on imaging from the players compared to a ...

Sharing Economy, New Technology Pose Challenges for Insurers

Emerging risks associated with the sharing economy and new technology pose new challenges for insurers, according to members of the International Association of Claim Professionals (IACP) who sat ...

How Will Rising Okla. Earthquake Risks Shake Up the Insurance Market?

The magnitude 5.0 earthquake that struck near the oil and gas storage hub of Cushing, Okla., on Nov. 6 put the nation on alert to the vulnerability of the country's oil reserves to the significant ...

Chrysler Sued by Consumers Alleging Diesel Pollution Cheating

Diesel pollution cheating allegations hit a U.S. carmaker as Dodge truck owners sued Chrysler Monday, claiming some engines were rigged to hide emissions as much as 14 times higher than the law ...

IACP Conference Report: Claims Has to Up Its Game to Attract New Hires

With the expected exodus of thousands of skilled claims professionals within the next few years, concern is growing among insurers about how to best address the need for experienced claims employees. ...

Intelligent Claims Outsourcing: 3 Skill Sets Required

In 2013, a cluster of tornadoes struck Moore, Okla., in the most damaging lineup since Joplin, Mo., two years prior. Meanwhile, in Cincinnati, a 1905 Tiffany Studios Daffodil lampshade fetched a ...
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Research & Whitepapers

Latest

  • Over $1M in Stolen Goods Recovered by CHP During Organized Retail Crime Crackdown
  • Steep Declines in Child Restraint Use Prompt AAA Safety Reminder
  • LaGuardia Air Traffic Controllers Left an Hour Early Before Deadly Crash
  • State Farm Sued by LA County for Delays, Denials to Fire Victims
  • Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers
  • California Lawmakers File Wildfire Plan, Without Newsom Asks
  • Produce Supplier Taylor Farms Often Failed to Disclose Workplace Injury Tallies: Report
  • Some U.S. Cities Reward Careful Drivers With Fewer Red Lights

Contributors

Ben RoseWho Gets Credit for Successful Renewal During Soft Re Market?Steve EllisAre We Measuring the Value of Claims AI or Simply Measuring Its Activity?Brandon TobmanWhy Multifamily Owners’ Safety Investments Aren’t Showing Up in Their PremiumsKim GarlandWhat I Wish I Knew While Leading Insurance CarriersMatt Cullina, TransUnionRaised on Breaches, Digital Natives Think Differently About Cyber RiskThomas ErdmanThe Impact of Subsidization on Commercial Auto Telematics Programs See Our Contributors

Features

  • Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers

  • Another Perspective: Shaking Hands and Teaching Trust at Reinsurance Broker Holborn

  • Exiting California’s FAIR Plan

  • Examining Trust: It’s Not All About the Lawyers

  • Balancing Technology and Human Touch in the Hiring Process

  • Redesigning Insurance Processes for Agentic AI: Governance From the Start

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
Universal Insurance Holdings, Inc.UVE$43.71up+1.70%
HCI Group, Inc.HCI$187.86up+1.15%
The Progressive CorporationPGR$220.54up+1.13%
Hippo Holdings Inc.HIPO$33.21up+1.03%
United Fire Group, Inc.UFCS$54.15up+0.52%
Company Symbol Close 1 Day Chg
Trupanion, Inc.TRUP$27.88down-4.36%
Presurance Holdings, Inc.PRHI$6.01down-2.75%
Kingsway CorporationKWY$10.09down-2.13%
Global Indemnity Group, LLCGBLI$29.00down-1.93%
Neptune Insurance Holdings Inc.NP$32.70down-1.83%
* As of September 1, 2026; Source: S&P Global Market Intelligence
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  • Exclude It, Harness It, Get Greedy: Insurers' AI Playbook
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