A shift toward embracing more technology and adapting to new ways of doing business during the COVID-19 pandemic has led to questions for insurers around how new business strategies will be retained now that pandemic-related restrictions are easing.

Some insurers have returned to more traditional ways of doing business, while others believe those who don’t continuously invest in new technology and adapt their approach to business could fall behind.

On Carrier Management’s upcoming Strategy Sessions webinar, airing July 12 at 10 a.m. PT/ 1 p.m. ET, Gradient AI Founder and CEO Stan Smith will dig into these questions. He’ll be discussing the ways insurance executives can embrace automation and artificial intelligence technology to retain a competitive advantage and how AI is reshaping claims management.

Gradient AI is an enterprise software provider of artificial intelligence tools in the insurance industry. Smith founded the company first as a unique practice within Milliman to focus on the risk management and insurance industry’s most challenging business problems. He subsequently acquired the business from Milliman in 2018, founding Gradient as a rapid growth independent SaaS organization focused on the risk management and insurance industry’s most challenging business problems.

For this webinar, he will not only talk about the benefits of AI technology within claims and customer service but also the challenges insurers face with this technology and why some insurers may still be hesitant to fully embrace it.

Tune in to Tuesday’s Strategy Sessions webinar to learn more about how consumer demands are changing in insurance and the ways AI technology is providing benefits — and challenges — as insurers learn to navigate this new landscape.

Register for Tuesday’s webinar via the research page on Carrier Management’s website. See you there!