Liberty Mutual said it is developing a next-generation workers compensation claims management system in order to help maintain and boost its market share.

“We’re building a system that will help us add even greater value to Liberty Mutual workers compensation policyholders, customers of our third-party administrator – Helmsman Management Services – distribution partners, injured employees and our claims professionals,” Wesley Hyatt, senior vice president, Workers Compensation Claims, said in prepared remarks. “The new system will let us continue to produce better outcomes for injured employees quickly and efficiently by replacing two legacy systems with a single state-of-the-art platform.”

The company said it will work with Duck Creek Technologies as its technology partner for the multi-year effort to build a new, fully integrated workers compensation claims management system, which blends functional and technical capabilities, coupled with a focus on long-term partnerships. The teams will use the latest agile software methods and techniques to deliver the system, Liberty Mutual said.

Kevin De Sa, vice president, senior director of Technology, Liberty Mutual, said in prepared remarks that Duck Creek is bringing to the table “a mature SaaS product” that will allow it to develop a custom system “with a codeless configuration, which we believe is the future of how our systems should be run.”

Duck Creek is a technology company that provides cloud services and software for the property/casualty insurance industry. Beyond Liberty Mutual, its customers include Chubb, which in 2018 licensed Duck Creek software for use in all of its global business units.

Source: Liberty Mutual Insurance