Claims & Reserving
Viewpoint: Humanizing AI for a Better Customer Experience in Insurance
Humanizing AI sounds like a contradiction in terms, but within the realm of insurance, it's a necessity for carriers wishing to maintain an enhanced customer experience and better retention. This is ...AI Can Be a ‘Virtual Assistant’ for Claims Adjusters
Claims adjusting resonated with Gia Sawko. Throughout her 30-year insurance career, she's viewed adjusters as people who make others whole again. While working as the managing director of global ...Medical Marijuana Remains Difficult Maze to Navigate in Workers’ Comp Claims
Medical marijuana's impact on workers compensation can be seen during all stages of a workplace injury, according to members of the Workers' Compensation Committee for the American Academy of ...Global Reinsurers to Bear Bulk of Losses From Turkey-Syria Earthquake: Fitch
Most insurance payouts due to the earthquake that hit Turkey and Syria ultimately will be borne by global reinsurers, according to Fitch Ratings. "The vast majority of insured losses will be covered ...Fund Transfer Frauds, Data Theft Trends to Continue in 2023: Beazley
Incidents of fraudulent instruction scams were up 13 percent in 2022, according to specialist insurer Beazley's new Cyber Services Snapshot report. Under fraudulent instruction scams, criminals use ...State Farm Will Start Hiking Auto Rates, Allstate CEO Predicts
Allstate's chief executive officer said his company will likely continue pushing for auto insurance rate hikes next year, and he expects the carrier's largest mutual competitor—State Farm—to move ...Swiss Re Expects Hurricane Ian Claims to Bring Q3 Loss
Swiss Re forecast on Tuesday a third-quarter net loss of around $500 million after the reinsurance company absorbed preliminary claims from Hurricane Ian of approximately ...