Commercial Lines
Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Hanover Insurance Eyes Specialty Expansion, Restructures Agency Biz
The Hanover Insurance Group Inc. is making some organizational changes as it implements what its CEO calls its "go-forward business strategy, Hanover 2021," focused on growing responsibly, managing ...
Third Point Re’s John Berger to Give Up CEO Slot, Remain as Board Chair
Third Point Reinsurance Chairman and Chief Executive Officer John Berger plans to step down as CEO on March 1. His designated replacement: Robert Bredahl, the reinsurer's president and chief ...
Prudential May Seek Cover From Wells Fargo for Account Scandal Costs
Prudential Financial Inc, the target of probes and lawsuits related to whether Wells Fargo & Co retail bankers improperly sold its insurance, may press the bank to cover costs it has run up ...
UK Brexit Bill Could Hit $63B, Austrian Leader Estimates
Britain should be charged about 60 billion euros ($63 billion) when it leaves the European Union, Austrian Chancellor Christian Kern said, becoming the first EU leader to put a value on the size of ...
XL Group CFO Porrino to Retire on May 1; Robb Will Replace
XL Group Ltd. Chief Financial Officer Peter Porrino is retiring from his executive role this spring, though the Bermuda-based insurer and reinsurer has chosen from within the company to replace him. ...
Utica National: Circling for Profitable Growth
Headquartered in New Hartford, N.Y., Utica National Insurance Group consists of 19 companies. Its products include auto, home and specialized markets such as graphic arts, educational, religious ...
Donegal Group: Appointments in Underserved Areas
Donegal Group's growth has been fueled by its acquisition of medium-sized "Main Street" carriers. Since 1995, it has completed six acquisitions or participated in other carriers' business through ...