Strategy
Ongoing Improvement, Empowerment Help Create an Outstanding Customer Service Culture
Great leaders seeking to develop outstanding customer service at their companies can get there by committing to an office culture that celebrates ongoing improvement and empowered employees. A recent ...
Remaking AIG: CFO Describes Changes in Underwriting, Distribution and More
When American International Group's chief financial officer spoke about "managing change in an evolving insurance industry" at a rating agency conference in November, Mark Lyons focused much of his ...
Lloyd’s Performance Management Director Will Step Down; HR Chief Named
Lloyd's of London said that Jon Hancock has decided to step down as performance management director in 2020. At the same time, Lloyd's also announced that Julia Tyson has been named chief human ...
AI Adoption High But Staffing an Obstacle for Carriers
Sixty-two percent of carrier professionals recently surveyed said their companies have already adopted artificial intelligence and machine learning initiatives, but a high percentage of those ...
How to Be Tech-Friendly Without Losing the Human Element
Technology is a great amplifier. It amplifies the power of humans and allows us to scale our ambitions. At Clearcover, we take this belief to heart—and it is motivating us to build a smarter car ...
China’s Ping An Insurance Teams With Intel to Launch Joint Innovation Laboratory
A division of China's Ping An Insurance Group is teaming with American global tech giant Intel Corp. to establish a joint innovation laboratory. The arrangement is between California-based Intel and ...
American Financial Group Decides to Exit Lloyd’s of London
American Financial Group Inc. disclosed it will exit the Lloyd's of London insurance marketplace in 2020, an entity it joined in 2008 through an acquisition. The Ohio-based insurance holding company ...
Liberty Mutual Takes on Uber Coverage in Three Regions
Liberty Mutual Insurance will provide coverage for Uber drivers and passengers throughout New England, South Carolina and Puerto Rico as part of the company's 2020 auto insurance programs, which ...