Metromile and Tokio Marine Group said they are expanding their claims partnership.
Metromile, an InsurTech insurance carrier centered around machine learning, said that Tokio Marine is now using its Metromile REPORT digital first notice of loss product across its $13 million auto insurance book. By doing so, Tokio Marine expects to significantly improve customer claims by enabling drivers to report accidents online and through its app.
Tokio Marine Group, the largest insurance group in Japan, was the first insurance carrier to license Metromile’s proprietary artificial intelligence claims platform. Metromile Enterprise’s platform can help improve customer satisfaction and limit losses paid to false claims, which Metromile Enterprise believes can reduce loss adjustment expenses by as much as 30 percent by automating customer experience, detecting fraud and offering dynamic first notice of loss.