Strategy
To Bundle or Not: Kin Now Offers Auto and Home Insurance in Florida, Texas
Kin, a direct-to-consumer digital personal lines insurer, announced the launch of auto insurance in Florida and Texas. The auto insurance is currently available as part of a bundle or as a standalone ...
Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality
One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it. Multinational financial services ...
20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut
Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company's leader detailed "differentiating domain expertise" around data and ...
Negotiation by Design: Why Writing Beats Talking
In the modern litigation environment, negotiation is no longer a soft skill. It is the dominant process by which 99% of litigated claims resolve. This reinforces the importance of mechanics—the ...
Zurich Makes £7.7 Billion Bid for UK Cyber Insurer Beazley
Zurich Insurance Group AG has made an offer to buy Beazley Plc, valuing the UK-listed cyber insurer at about £7.67 billion ($10.3 billion). The Swiss insurer offered to buy London-based Beazley at ...
10,000 Travelers Employees Get AI Assistants via Anthropic Partnership
Nearly 10,000 engineers, data scientists, analysts and product owners at Travelers are being empowered with personalized AI assistants, Travelers announced in mid-January. In a joint announcement ...
Why ‘Good Enough’ Is Killing Insurance: The Hidden Cost of Satisficing
Organizations routinely acknowledge crises, commission studies, launch initiatives — and change almost nothing. This pattern has a name. Herbert Simon received the Nobel Prize in Economics in 1978 ...
Carrier Management’s 2025 Top Features (Reader’s Picks Unlocked)
Underwriters and actuaries are less worried about AI taking their jobs. But maybe claims professionals and insurance agents should be more worried. Those are the takeaways I pulled out of two of the ...