Strategy
Why Claims AI Build vs. Buy Decisions So Often Miss the Mark
Claims leaders are under constant pressure to "do something with AI." Boards want road maps. Competitors announce pilots. Adjusters are overloaded and looking for relief wherever they can find it. In ...
Viewpoint: How P/C Carriers Can Win the Next Decade With Tech + Talent
When I reflect on the state of the property/casualty business today, two forces are reshaping the industry faster than any cycle I've seen in my career. Increasingly complex risks are driving demand ...
From Skill to System: The Next Chapter in Insurance Claims Negotiation
For the last several months, this series has made a deliberate case: Negotiation is not a peripheral activity in insurance litigation—it is the mechanism through which nearly every outcome is ...
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers
The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim calls. The service, developed using OpenAI model capabilities ...
Viewpoint: Why Unified Data, Not More Data, Will Decide Insurance’s Next Winners
The role of data across the insurance value chain has evolved noticeably. What was once used primarily for retrospective reporting is now becoming a source of real-time intelligence that shapes daily ...
Real Customer Connections: What Valentine’s Day Teaches Insurers
When we think about Valentine's Day, we often picture hearts, flowers and romantic gestures. But beneath the surface of this annual celebration lies a profound lesson that effective businesses and ...
Nationwide Acquiring Renewal Rights for Surety, Fidelity Biz From Main Street America Insurance
Columbus, Ohio-based Nationwide announced yesterday that it entered into an agreement to acquire the renewal rights for surety and fidelity bonds issued by Main Street America Insurance, a unit of ...
Earnings Wrap-Up: Expanding Geographies. But First, Underwriting Profit at Selective
Will property/casualty insurers be profitable in 2026? Will market conditions soften? Looking for clues to answer these questions, Carrier Management listened to fourth-quarter 2025 earnings ...