Leadership & Strategy
How Zurich North America Commercial Moved From Red to Green
When the chief executive officer of Zurich North America Commercial (NAC) first came to work at the company in 2006, he had a decade of experience at McKinsey under his belt and a BlackBerry in his ...
Farmers Transformation Focuses on ‘Smart’ Service to ‘Smart’ Customers
A Facebook friendship and a car accident are two of the three factors that prompted the former chief marketing officer of Best Buy to take on the same role at Farmers Insurance in late 2011. The last ...Marketing Lessons
Consumer goods and big-box retail sales may seem far removed from selling insurance, but Farmers CMO Mike Linton said there are lessons he learned from years working at Procter & Gamble and Best ...
Ohio Insurance Director Warns Insurers Against Using Price Optimization
Lieutenant Governor and Department of Insurance Director Mary Taylor has warned Ohio insurers against the use of price optimization that can result in unfair discrimination. Taylor recently issued ...
Spanish Insurance Giant MAPFRE Enjoys Home-Grown Rebound
MAPFRE SA, Spain's biggest insurer, recorded a 6.9 percent rise in net income last year on higher returns in its home market. Net profit grew to 845 million euros ($956 million) from 790.5 million ...
Risk Managers Want Carriers, Not Just Brokers, Involved in Service
While commercial insurers have traditionally relied upon insurance brokers to manage customer relationships, large company risk managers are looking for both parties to work together to meet their ...
$5B is Magic Number for M&A Deals: Catlin CEO
Stephen Catlin, who is selling his Lloyd's of London insurer to XL Group Plc for $4.2 billion, expects the pace of mergers among smaller insurers to gather pace. "Anyone who has got a market value of ...
QBE North America CEO Duclos: Clarity Is Key in Transformation
When you set out on a multiyear journey to transform a property/casualty insurance company, you need to win the hearts of employees involved in the process, the executive leading the turnaround of ...