Leadership & Strategy
New Survey Highlights Effective Behaviors of Contact Center Service Innovators
Improving efficiency and customer service were of equal importance to the most effective and efficient organizations, according to the "2024 Global Contact Center Survey" by advisory firm Deloitte ...
Jain Successor Is Recurring Berkshire Board Topic; Leadership Lessons
The man responsible for providing billions of dollars of insurance for some of the world's biggest events, Ajit Jain, told investors in Berkshire Hathaway that his eventual replacement as the leader ...
DEI: Redefining the Paradigm for the Property/Casualty Industry
The recent billionaire back-and-forth about diversity, equity and inclusion initiatives is a great opportunity to look at why we're doing DEI, how we're doing it — and how we can do it better. Bill ...
Lockton Re: Hypothetical Cyber Event Offers Carriers an Opportunity to Review Risks
A simulated cyber catastrophe highlights the benefits and problems cyber insurance carriers will encounter as a result, according to a report released by Lockton Re. The report, "A Kaleidoscope of ...
InsurTech Profile: Optimalex’s AI Tools ‘Co-Pilot’ Alongside Human Expertise
For Frank Giaoui, processing insurance claims efficiently isn't just a part of his business, it's personal. "It's actually an unfortunate experience that brought me into the insurance space where I ...
Key Attributes to Help You Choose an Insurance Recruiter
When selecting a recruiting partner, there are several important qualities and factors to consider. The recruiter should be an advisor who adds value to your talent acquisition efforts and is a brand ...
Viewpoint: Risks for D&O Insurers Exploring the New Frontier of Gen AI
Is the world being overtaken by robots? While the answer to that question is clearly "no" — or at least, "not yet" — it seems that the focus of nearly every industry and business media outlet is ...
Farmers Insurance Names Coleman President of Business Insurance
Farmers Insurance announced that Eric Coleman has joined the organization as president of Business Insurance, effective April 10. In this role, Coleman is responsible for leading commercial ...