Leadership & Strategy
How We’re Doing It: Boosting Corporate Culture and Customer Experience
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical. Today's policyholders expect personalized guidance, seamless omnichannel interactions and ...
Global Instability Leads to 16 Year Low for Insurance Carrier M&A Deals
Two new reports highlight the stagnant mergers and acquisitions seen in the insurance industry in 2024. In fact, global insurance carrier M&As slumped to a 16-year low in 2024 amid a wave ...
Most Execs Feel More Stressed at Start of 2025 Than 2024: Sentry
More than two-thirds of executives polled in a recent survey reported feeling more stressed at the beginning of 2025 than they did at the start of 2024. The survey, conducted by Wakefield Research on ...
Winter Weather Loss Prevention: A Strong ROI Opportunity for Property Insurers
Non-weather-related water perils are a part of all insurers' books of business. But our environment is experiencing what seems to be increasingly unpredictable and extreme weather events that can ...
Chubb to Buy Liberty Mutual Thailand, Vietnam Insurance Assets
Chubb Ltd. agreed to acquire Liberty Mutual Holding Co.'s businesses in Thailand and Vietnam in a deal that would help it boost its presence in Southeast Asia. Chubb plans to buy LMG Insurance Public ...
Consumer Trust Issues Hinder Industry Efforts to Close Protection Gap: Survey
Most insurance executives surveyed last year believe they have "an ethical obligation" to close the protection gap—and also believe that "lack of trust in the insurance industry" is a key barrier ...
Business Continuity Plans Lacking Among SMBs: Nationwide Survey
Mid- and small-market businesses (SMBs) face a lot of the same big-picture challenges, but how they prioritize risk, spending and solutions varies widely. According to Nationwide's latest risk ...
Enterprise Risk Management Secrets for Long-Term Company Growth
If my conversations with property/casualty insurance executives are any indication, many leaders view enterprise risk management (ERM) as simply an exercise for complying with regulations, reassuring ...