Features
Why Carriers Aren’t Being Commoditized, but Value-ized
Big tech companies with relevant consumer data have been eyeing the insurance industry for the past few years and looking at how they can use their insights into customer behavior to reinvent the ...
Illusory Coverage: A Legal or an Ethical Issue?
Recently I was reading an article from the University of Pennsylvania Law Review titled "The Illusory Coverage Doctrine: A Critical Review." According to the article, the Illusory Coverage Doctrine ...
Executive Viewpoint: In the Competition for Top Talent, Innovation Matters
In today's highly competitive job market, attracting the right talent is not just about money. It isn't necessarily about offering flextime or office perks, either. For most would-be employees, ...
Today’s Culture, Tomorrow’s Success
Every month since the onset of the pandemic, American workers started quitting their jobs. In November 2021, the number of people who quit their current positions just that month topped 4.5 million, ...
On the Cutting Edge: How Successful Carriers Can Drive Cyber Insurance Forward
Panelists at Insurance Journal's March webinar, Raising the Bar on Cybersecurity, said a paradigm shift is happening in cyber insurance as carriers embrace technology, and those that don't keep up ...
3 Myths About Online Customer Acquisition Held by Independent Agency Carriers
Even as consumers continue to navigate toward online shopping channels, many independent agent carriers have hesitated to invest heavily in online customer acquisition. While digital performance ...
How to Continue Providing Top Customer Experiences After a Merger
Merger and acquisition activity in the insurance sector accelerated in 2021. That trend is expected to continue through 2022 as acquiring companies seek to enter new markets, access additional ...