Features
Securing customer service: A carrier’s next line of cyber defense
Across the insurance industry, call centers attract bad actors. On September 11, 2023, MGM reported a "cybersecurity issue" affecting some of its systems. The disruptions were caused by a ...
CEO View: How to Bolster Commercial Underwriting With AI Assistants
Having entered the business and technological mainstream two years ago, Generative AI is now helping to boost operations and cost efficiency across the insurance landscape. Among GenAI's cutting-edge ...Overcoming the Challenges of Personal Items Estimation
When disaster strikes and a policyholder submits a claim, adjusters must quickly produce a comprehensive estimate of the damage so that restoration and replacement procedures can be placed in motion. ...
Underwriting Games: To Manage the Cycle Effectively, Focus on Behavior
Prices are under pressure in many insurance markets. After an extended period where pricing levels have risen and held at profitable levels, the balance of power appears to be shifting to buyers. In ...Engines of Growth: Building Insurance Business Models That Reflect Today’s Reality
If there was ever a time to let necessity drive the business, it's now. The future won't be captivated by yesterday's achievements, and tomorrow's plans won't come to fruition without an insurance ...Driving growth: Selecting a small commercial data and analytics partner
The quality of small commercial underwriting data drives insurers' success in two significant areas: Improved premium adequacy and better experiences for customers and producers.[1] It's no surprise ...
Soft Commercial Market Ahead: Prepare for Underwriter ‘Herd Behavior’
Commercial insurance pricing is cyclical, and the top of the hard market cycle appears to be at hand. While traditional cycle models point the finger at the availability of capital and the basic ...Next Evolution: Past Policies Inspire Forward-Thinking Innovation
Just as the iconic film Back to the Future ingeniously combines the nostalgic and the futuristic, leveraging historical policy insights can lead to forward-thinking solutions and innovative use cases ...