Features
Revisiting California’s Wildfires: A Personal Journey
PART TWO OF A TWO-PART SERIES I had been determined not to visit the scene of such grief and despair out of respect for others' privacy. But after writing about our four-day mandatory evacuation and ...
The Future of Premium Audits: Using AI Assistants to Streamline Data Collection
Although it may not be discussed as frequently as claims in commercial insurance, a negative premium audit experience can be just as likely as a poor claims experience to cause policyholders to ...Tami Pantzke on risk analysis for new technology and change management in insurance
The insurance industry is no stranger to complexity, especially when it comes to navigating the rapid pace of technological change. For companies to remain competitive, they must systematically ...
Insuring ‘Red Zone’ High-Value Homes
When the calendar flipped to 2025, Lacey Garrison Strom was optimistic. As the executive vice president of private client services at California-based Heffernan Insurance Brokers, Garrison Strom ...Onboarding & compensation: What insurance agents need from carriers
Independent agents are the polyglots of the insurance world. Fluent in many carrier processes and systems, they interpret each of the unique policies and procedures for their clients. To become the ...
Progressive: Policies Grow Faster Than Workforce
Parts of Progressive's year-end earnings call early this month sounded a bit like Lemonade's Investor Day last year—with both focused on how automation supports growth without adding people. In ...
Lemonade: 700K Customers on the Car Waitlist
While Allstate's CEO Tom Wilson named GEICO and Progressive when asked about the ability to grow auto insurance in 2025 as competitors do the same, no one on Allstate or Progressive's earning calls ...
Data Insight: Who’s Growing in Personal Lines?
A relative newcomer to the personal lines space—Lemonade—marked a milestone this week, announcing that it surpassed $1 billion of in force premiums, a measure of annualized premiums that the ...