Features
Hiring for Attitude: What Sets Lemonade Apart
An executive speaking at Lemonade's Investor Day late last month took investors behind the scenes to watch some of its AI bots in action. The point of the demonstration, however, was to do more than ...
Defense Lawyer’s Perspective: Connecting Insurers, Promoting Plaintiff-Style Solidarity
Back in 2018, there weren't too many insurance professionals talking about social inflation. William Wilt, president of Assured Research, wrote an article for Carrier Management about the ...
Quantifying Social Inflation: How Swiss Re Developed an Index
Swiss Re Institute (SRI) made a significant contribution to the literature on social inflation and its impacts on insurers, reinsurers and their customers with the calculation of a new measure—a ...
Unite and Conquer: How the Insurance Industry Can Deflate Social Inflation
At one of the early meetings of American Legal Connections, Rich Henderson, a senior vice president for reinsurer TransRe, bumped into a concerned client from a hospital insurance company who brought ...
A New Claims Playbook: United and Street Smart on Litigation Demands
Social inflation is at the heart of rising claims severity trends showing up on the books of casualty insurers and reinsurers, industry representatives agree. "But it's not the only reason why we're ...
5 Questions to Ask to Identify Your Company-Specific Top Risks
There is no denying the popularity of top 10 lists. Whatever the subject—sports, music, literature, business, you name it—there is likely a top 10 list for it. Want to know the top 10 scariest ...
Generative AI: A Double Agent Serving Good and Evil in the World of Claims
Claims professionals need to adapt to the AI evolution at a fast pace as the same technologies used to fight claims fraud are also being used to perpetuate it, according to experts. "It's truly ...
Claims Satisfaction Leaders Reveal Secrets to Success
What is the secret to an insurance claims experience that satisfies customers? For years, J.D. Power has conducted surveys and curated lists recognizing insurers that succeed at providing ...