Features
The Secret to Underwriting Large Tract Versus High Value Homes
As the popularity of large tract home neighborhoods continue to grow due to the quest for "affordable luxury," underwriters are challenged with how to distinguish between the two home types when ...
Lessons From Two Customer Experience Legends
Earlier this year, in the span of just a couple weeks, the business world lost two great customer experience strategists. Jack Bogle was the founder of Vanguard Investments, which is now the ...
Building a Specialty Carrier: Does Culture Beat Strategy, or Is Culture Strategy?
After getting the go-ahead to build a new insurance company, BHSI's founding executive team—Peter Eastwood, president and CEO; David Bresnahan, executive vice president; David Fields, executive ...
How to Keep It Going
In his 2018 year-in-review letter, BHSI CEO Peter Eastwood confronted the question of whether the BHSI culture and approach to business are scalable and can be sustained as the company gets bigger. ...
Industry Veterans Relish Fresh Start for Their Latest Legacy-Free Ventures
Although the insurance market is awash with capacity and competition, two new specialty companies—a re/insurer and a broker—formed earlier this year, aiming to create something new and different ...
The Future of Insurance Has Brokers at Its Heart
When many of my peers and I entered the industry, several days or weeks could pass between the initial inquiry by a potential policyholder and the time a transaction took place. Applications were ...
Can InsurTechs Follow Uber’s Path? There May Be Pitfalls
Uber Technologies Inc. announced its first quarterly results as a public company with an operating loss of over $5 billion in the quarter. The company is emblematic of the growth-at-all-costs model ...
Unknowns and Long Tails: What’s the Next ‘Ex’?
Executives of property/casualty insurance carriers have been offering reassuring statements about the trajectory of the market lately. Premium rates are keeping pace with loss costs, they say. But ...