This article is part of Carrier Management’s series on the Future of Insurance.

Keith WolfeKeith Wolfe, President US P/C—Regional and National, Swiss Re

Q: What major changes do you see on the horizon for the property/casualty insurance industry in the next 10 years? What will insurance companies, insurance leaders, the industry and its workforce look like in the next decade? What risks will they insure?

Wolfe (Swiss Re): Technology is changing every part of our economy—and insurance is no exception. InsurTech ideas are taking hold with partnerships in the existing insurance and reinsurance community, and we are supporting these efforts. Data science is rapidly becoming a core skillset that we need more of in the industry. That means folks without skills in data mining or analysis will likely be at a disadvantage in five years.

Cyber insurance will also continue to grow at a steep pace. Getting a handle on emerging risks is key, along with access to a response infrastructure after an incident (forensics, crisis PR, legal support for incoming suits, etc.).

Q: How will insurance products and services be distributed?

The diverse and embedded infrastructure for selling insurance is tougher to disrupt than most people think.
Wolfe (Swiss Re): Distribution changes in the U.S. market have evolved slowly. The diverse and embedded infrastructure for selling insurance is tougher to disrupt than most people think. That said, there are success stories around direct technology-based options to better engage today’s connected customer. Ease of use and transparency are key to winning direct market share for these innovators.

Read more Future Insights by person

  1. Mike Albert, Co-Founder, Ask Kodiak
  2. Tim Attia, CEO and Co-Founder, Slice Labs, Inc.
  3. Arun Balakrishnan, CEO, Xceedance
  4. Ilya Bodner, CEO, Bold Penguin
  5. Bobby Bowden, Executive Vice President, Chief Distribution and Marketing Officer, Allied World
  6. Andy Breen, Senior Vice President, Digital, Argo Group
  7. Adam Cassady, CEO, Tyche Risk
  8. Chris Cheatham, CEO, RiskGenius
  9. Trent Cooksley, Head of Open Innovation, Markel Corporation
  10. Mike Foley, CEO, Zurich North America
  11. Guy Goldstein, Co-Founder and CEO, Next Insurance
  12. Mike Greene, CEO & Co-Founder, Hi Marley
  13. Brian Hemesath, Managing Director, Global Insurance Accelerator
  14. Russell Johnston, CEO, QBE North America
  15. Dr. Henna Karna, Managing Director and Chief Data Officer, XL Catlin
  16. Tony Kuczinski, President and CEO of Munich Re, US
  17. Rashmi Melgiri, Co-Founder, CoverWallet
  18. David W. Miles, Co-Founder and Managing Partner, ManchesterStory Group
  19. Pranav Pasricha, CEO, Intellect SEEC
  20. Mike Pritula, President, RMS
  21. Kathleen Reardon, CEO, Hamilton Re
  22. Jeff Richardson, Senior Vice President, OneBeacon Insurance Group
  23. Vikram Sidhu, Partner, Clyde & Co
  24. Christopher Swift, CEO, The Hartford
  25. Rebecca Wheeling Purcell, Schedule It
  26. Keith Wolfe, President US P/C—Regional and National, Swiss Re

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