Executive Viewpoint
Cyber Turned Inside-Out: Three Years After NotPetya
The NotPetya malware attack of June 2017 changed the future of cyber insurance and the way companies manage the risk. Initially believed to be a ransomware attack, NotPetya instead wiped data from ...
‘Casual Collisions’ and ‘Sharper Focus’
I could never have anticipated fully what the next months would bring after Westfield initiated its business continuity plan on March 12, 2020. My company's response was energetic and focused, so ...
After COVID: The Road Ahead for Agents
Looking ahead to the days after the COVID-19 crisis, the need for some changes in the independent agency channel becomes clear. The channel needs more—and better—digital capabilities. During the ...
InsurTechs Will Not Shape the Industry’s Future Alone
InsurTech was once the Wild West of the insurance industry. Many of InsurTech's early players came from outside insurance after observing the industry struggle to deliver what was, in their view, a ...
After Crisis, It Won’t Be Business as Usual—It Will Be Business Done Better: Opinion
As the insurance industry begins to settle into the new norm of working from home (WFH), most companies will be questioning the very fundamentals of their day-to-day operating models. Staff will, of ...
8 Things That Will Never Be the Same in Insurance After COVID-19
More than any human, COVID-19 is driving a digital transformation of the insurance industry. Everything about the way the industry has traditionally worked is under challenge due to the quarantine, ...
Psychic Leadership: Why We Need It During This Crisis
Week #1 = Shock (mandatory work from home, seriously?) Week #2 = Novelty (Zoom meetings, crazy hat day, check out my workspace!) Week #3 = Realization (wait, we need to actually run our business this ...
Pandemic Crisis Story: Moving 1,000-Plus Employees in 7 Countries in Just 2 Weeks
The rapid spread of COVID-19 took the business world by surprise. Like most companies, the Xceedance business continuity plan did not envision all personnel working from home for an extended period ...