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Beyond Automation: How GenAI Informs Next Best Action in P/C Insurance Claims and Underwriting
The insurance industry is increasingly adopting AI to streamline operations, automate tasks and improve customer experiences. But while AI automation, in particular, has become a standard assistive ...
Navigating DEI Legally: Emphasizing Equity Without Legal Pitfalls
The debate over what constitutes "illegal DEI" has intensified following U.S. President Donald Trump's recent executive orders. The orders instruct federal agencies to identify organizations engaging ...
Today’s Commercial Property Market in ‘Better Place’: Brokers
Commercial property insurance rates continue to fall for most accounts after most property insurers saw profitable books in 2024. That's good news for insureds, commercial property brokers say, as ...
Is State Farm General Too Big to Fail? Calif. Rate Hearing Concludes
"Too big to fail"—a phrase associated with interconnected publicly traded financial services companies in the wake of the 2008 financial crisis—was revived in a new context last week. During a ...
The Future of the Insurance Customer Experience Is Unity, Personalization
In a competitive insurance landscape, delivering the best customer experience goes beyond simply processing claims. It means creating efficiency for everyone in the value chain. That's according to ...
The Workplace Is Changing; So Are the Risks for Employment Discrimination Claims
As technology and social changes transform the workplace, employers and their insurers face a growing risk of employment discrimination claims and lawsuits. In offices, shops and on factory floors, ...
A Shifting Political Landscape—and More State Regulations for Cyber
Cybersecurity professionals, businesses, individuals and insurers alike are fighting a war with cyber criminals, and they might be losing, according to experts on the latest episode of The Insuring ...
The Insurance Industry’s Talent Crunch: Attracting and Retaining Gen Z
The last three years have exposed a growing challenge for insurance carriers: attracting, hiring and retaining young talent. Despite the passing of the so-called "Great Resignation," the insurance ...