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Gen AI Is Shaking Up Underwriting, But Can It Replace Human Judgment?
Artificial intelligence technology has continued to evolve, and it's affecting many areas of insurance from claims to underwriting to customer service, according to panelists at the 2025 PLUS D&O ...
How We’re Doing It: Boosting Corporate Culture and Customer Experience
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical. Today's policyholders expect personalized guidance, seamless omnichannel interactions and ...
Diversification, Risk Modeling Top of Mind for Carriers as Cyber Market Softens
As cyber insurance rates have begun to stabilize, insurance carriers are seeking more diversification to fuel their underwriting and growth strategies, according to panelists at this year's PLUS ...
Rise of the Frequency Perils
There's no denying the frequency (aka secondary) perils have taken front and center stage when it comes to weather-related disasters and insurer claims. Over the past 10 years, severe convective ...
Winter Weather Loss Prevention: A Strong ROI Opportunity for Property Insurers
Non-weather-related water perils are a part of all insurers' books of business. But our environment is experiencing what seems to be increasingly unpredictable and extreme weather events that can ...
An Insurance Journalist’s Perspective on Southern California’s Wildfires
PART ONE OF A TWO-PART SERIES It was pitch black in the house and the power was off. The Santa Ana winds were howling. As planned, my wife, Jenny, gathered our two dogs and cat and scurried them into ...
Sentry Transformation Saves ‘Tens of Thousands of Hours’ With AI in Claims
It would be hard to find a better testimonial to the power of artificial intelligence than what you'll get when you speak to people overseeing an AI and technology transformation at Sentry ...
Homeowners Insurance: Housing Shortage Collides With Wildfire Risk
Growth was clearly a theme running through fourth-quarter 2024 conference calls, although the message coming from companies was necessarily more nuanced where growth in homeowners (HO) insurance is ...