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The Data Mindset Disconnect: Why Frontline Employees Need to Think in Terms of Data
How many employees at your organization have a firm grasp on how the Internet really works? The number is likely very few. Layer in knowing how to use the power of the Internet to better all types of ...
IACP Conference Report: Claims Has to Up Its Game to Attract New Hires
With the expected exodus of thousands of skilled claims professionals within the next few years, concern is growing among insurers about how to best address the need for experienced claims employees. ...
CEO Insight on Insurance M&A Drivers: From Fine Wine to Snapple
FROM THE ARCHIVES: A VINTAGE CARRIER MANAGEMENT ARTICLE FROM 2016 But even though insurance and reinsurance leaders these days deliver long lists of seemingly more compelling and logical reasons for ...
CEO Viewpoint: Challenge of Disruption Awakens a Sleeping Giant
This is a fascinating time to be working in the insurance industry. The technological and social changes that are taking place are transforming the world around us and changing how we do business. ...
Intelligent Claims Outsourcing: 3 Skill Sets Required
In 2013, a cluster of tornadoes struck Moore, Okla., in the most damaging lineup since Joplin, Mo., two years prior. Meanwhile, in Cincinnati, a 1905 Tiffany Studios Daffodil lampshade fetched a ...
The Chicken and Egg of Employee Engagement
Are happy, engaged employees a driver of business success or merely a consequence of it? Plenty of studies have identified a link between employee engagement and company performance. One of the most ...
Does Analytics Mark the End of Underwriter Influence?
Underwriting is the secret sauce of the insurance industry. The process of selecting and pricing risk is essential to the profitability of a carrier, and the deep expertise necessary for this skill ...
Insurance Industry Urged to Weigh Shift to Intangible Risks
Panelists at a New York event hosted last week by Lloyd's, the world's specialist insurance market, and the American Security Project, a nonpartisan national security think-tank, urged the insurance ...