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Eight Steps to Creating a Loyalist Team
Teams work or they fail to work. And often, the people on them can't give specific reasons for either outcome. When teams fail, they often dissolve into cliques riddled with blame or confusion. You ...
Benefits of Home Tech for Carriers and Customers
Customers' preferences and expectations for interacting with their home insurance provider are shaped by other interactions in their daily lives. Companies like Uber, Netflix and Amazon have changed ...
CEO Viewpoint: How Biz Insurers Can Jump on the E-Commerce Bandwagon
It seems like InsurTech has become the term du jour over the last nine months. It is often used to imply destruction, disintermediation, disruption and disaster (the four Ds) for the insurance ...
Snapsheet Execs: Virtual Claims Tech Need Not Take Away Field Staff Jobs
The application of technology in the insurance industry is accelerating at a rapid pace, yet the constraints of legacy infrastructure make it difficult to leverage and integrate new tools to enhance ...
Employer Leadership in Disaster Recovery and the Power of Return-to-Work
Businesses and their leaders have a unique role to play in helping communities and individuals recover from the devastation of a storm like Hurricane Harvey, and they should not underestimate the ...
CEO Viewpoint: How Drones Are Changing the Face of the Insurance Business
Sometimes it takes a tragedy—maybe even two tragedies—to change a paradigm. But just as Houston and parts of the west coast of Florida will never be the same after the double disasters of ...
Executive Perspective: Our Time to Lead; Risk Remains When Waters Recede
As I record these thoughts, Hurricane Irma has been downgraded to a tropical depression after having lashed Florida and more than a half-dozen Caribbean Islands. The storm led to 6.3 million Florida ...
Carriers Must Do Better Job Educating Consumers About Deductibles: IRC Report
A perfect storm is brewing. As hurricane season ramps up on the East Coast, a new report from the Insurance Research Council (IRC) reveals that many homeowners insurance customers don't understand ...