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How to Win Insureds—With Coffee, Brownies and Attention to Their Preferences
I recently moved from comfortable surroundings in a New Jersey suburb to the hurly burly of New York City. While walking west on 55th Street this morning, I passed a storefront with the words ...
How Migration Patterns and Millennials Will Impact Carriers in 2019
Looking back, 2018 will be seen as a turning point for the housing industry. Last year, we saw continued growth in remodeling and maintenance activity amid growing affordability challenges. ...
Have You Shined Your Shoes Lately?
Generally, I am not a fan of origin stories. When a politician seeks to establish his "man of the people" credentials by telling us his father was a coal miner or his grandfather was a bricklayer, I ...
Absorb Fear: Former GE CEO Immelt Explains How to Lead Through Volatility
When a former leader of GE spoke at a New York City forum late last year, recent media discussions about the decline of the industrial giant and his shortcomings at the helm were of little concern. ...
Being a Digital-First Carrier: 3 Key Components of Digital Transformation
The proliferation of technology usage within insurance is ironic. The industry historically labeled as a tech laggard now has more InsurTech available than insurance companies often know what to do ...
At Long Last, an Insurance Company Proud of Its Human Agents—and Telling the World
A recent social media debate on insurance innovation was sparked by a State Farm TV ad in which the insurance giant celebrates the superiority of its thousands of human insurance agents compared to ...
MGAs in the Age of InsurTech
Once utilized to amplify the distribution channel or to serve as intermediaries between agents and insurance companies, managing general agencies today have new roles to play. In the "Age of ...
Who Will Cover Gig Workers for Injuries on the Job?
The rise of an on-demand economy once threatened to put workers compensation insurers in the hot seat, in large part because the question of how the sector could, or should, cover these individuals ...