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The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?
For as long as insurers have distributed products through agents, a difficult question has dogged the industry: Who owns the customer? It's not an academic query. The answer has important strategic ...
Hey (Re)insurers: Don’t You Mean (Insure)tech?
Every publication that reports on insurance these days is divided into at least two camps: the "InsurTech" camp on one side and the "insuretech" devotees on the other. Yes, there are even more ...
Reading the Tea Leaves for Insurance Distribution
"Fewer, more specialized agents and brokers empowered by technology." That's how Roland Chan, CEO and Co-Founder of FindBob, responded to the question, "What does the future of commercial insurance ...
Selective Disruption in the Insurance Industry
When I was transitioning out of my previous tech company, an acquaintance mentioned the untapped potential of the insurance industry for my next step. He saw how a young and hungry startup could ...
Executive Viewpoint: Tech Should Work Like Lego Building Blocks
Technology was never meant to have permanence. The evidence of just how fast things change can be seen in our homes, our vehicles and especially our pockets. Imagine trying to use a smartphone built ...
InsurTech: What’s in a Word?
I love the passionate debates we have in the insurance industry about finance, business, strategy, underwriting, marketing, sales, technology and other topics. And we also debate about words: what ...
Five Steps to Build Emotional Intelligence
During a talk he gave to an audience of business leaders last year, psychologist Daniel Goleman discussed the impact of various leadership styles on teams, starting with the most positive ...
Stop Hiring for Insurance, Tech Smarts; Hire for EI to Find True Leaders
On the second day of a two-day business and innovation event late last year, close to 2,500 executives sitting in the audience of Lincoln Center auditorium held their breath—literally—about 20 ...