Lessons From Two Customer Experience Legends

Earlier this year, in the span of just a couple weeks, the business world lost two great customer experience strategists. Jack Bogle was the founder of Vanguard Investments, which is now the ...

The Future of Insurance Has Brokers at Its Heart

When many of my peers and I entered the industry, several days or weeks could pass between the initial inquiry by a potential policyholder and the time a transaction took place. Applications were ...

Celebrating Great People

My 91-year-old father had been a lonely man since he stopped working just a decade ago. Regularly, he'd ask me to contact friends from his youth or colleagues he'd worked with during the 1950s and ...