Surveys
Insurers Make Major Strides in Beefing Up Customer Experience: IBM Survey
Insurers have made significant strides over the last decide in improving customer experience through new technology or other initiatives, a new IBM survey found. Approximately 85 percent of insurers ...
U.S. P/C Insurance Industry Net Income Plunges 26 Percent in H1
U.S. P/C insurance industry net income plunged 26 percent in the 2020 first half, as underwriting results and investment gains took a hit from COVID-19, catastrophes and other instabilities, ...
Lemonade Ranks Highest for Renters Insurance in J.D. Power Study
Lemonade took the No. 1 spot for the renters insurance segment in the J.D. Power 2020 U.S. Home Insurance Study, marking the first time an InsurTech brand has ranked highest in one of J.D. Power's ...
Half of Working Adults Worried About Losing Their Jobs
More than half of working adults are concerned about losing their jobs in the next 12 months. However, two-thirds of workers believe they can learn the skills needed for the jobs of the future ...
Auto Insurance Claims Satisfaction Soars as Pandemic Reduces Accident Frequency: J.D. Power
Having fewer auto insurance claims during the coronavirus pandemic appears to have given insurers time to refine their customer experience and deliver higher higher quality claims service. According ...
A Majority of Risk Managers Now Buy Cyber Insurance: Survey
Approximately 78 percent of risk managers now purchase some level of cyber insurance, up from 34 percent in 2011, according to the tenth year of the Zurich North America and Advisen Cyber Survey. Of ...
Employers Believe They Promote Healthy Mental Health Discussions, but Workers Disagree: The Hartford
Most employers feel they encourage healthy discussions about mental health, but a large number of their employees feel differently, a new study from The Hartford has concluded. The Hartford Found 68 ...
COVID or Not, Most Workers Want Work-From-Home Option to Continue
Nearly nine out of 10 workers want to be able to choose whether to work from home or the office once COVID-19 workplace restrictions ease, and have greater autonomy over their hours, according to ...